Our Appointment Cancellation and No-Show Policy
Physical Therapy Professionals, PC is committed to providing you with the highest quality of care and in order to maintain that level of excellence we ask that you provide at least 24 hours notice of a cancellation.
We do realize that things come up that make it impossible to keep your scheduled appointment. Specifically illness, transportation issues, hazardous driving conditions, or family emergencies. Cancellations without 24 hours notice will be accepted in these circumstances on a one time basis only. Any additional instances will be subject to a $20.00 charge and must be paid at your next scheduled visit.
Not showing for your appointment (no show) is unacceptable and a fee of $20.00 will be charged in every instance. This fee will be expected to be paid at your next scheduled visit.
This fee is not covered by your insurance and it will be your responsibility to pay no matter what type of coverage that you have. If the fee is not paid, you will be billed and this balance is subject to collections.
Please be considerate of other patients and our staff and call as soon as possible if you are unable to attend your scheduled physical therapy visit.